GT Decorations - Quick Help

Delivery Options

Your currently chosen delivery method is highlighted. Some services may not be available to all regions.
More delivery information

UK delivery

We always try to dispatch on the same day that you place your order.
Where the service allows we'll send you a text or email on the day of delivery.

Service Delivery Aim
(working days) 		Guaranteed? Cost Notes
Standard Delivery 2-3 no £4.99
FREE Delivery 2-3 no FREE UK Mainland orders over £50 - use code 'FREE50'
Bulk Delivery 2-4 yes £4.99 Depending on order size may take up to 4 days to non-mainland destinations.
Special Delivery 1pm next day yes from £9 Order by 12 noon Monday-Thursday and we will deliver by 1pm next day.
Orders placed by 12 noon Friday will be delivered Monday, and orders placed over the weekend will be delivered Tuesday (Wednesday for bank holidays).
9am Special Delivery 9am next day yes from £19.20 Same as Special Delivery, but with guaranteed delivery by 9am.

Europe delivery

For an individual quote, please add items to your basket and select your destination. The available options will then be shown and will automatically update with any changes you make.

Service Delivery Aim
(working days) 		Guaranteed? Notes
Standard Airmail 4-15 no No tracking
Insured Priority Airmail 3-5 no Barcode tracked
Signed For Airmail 4-10 no Requires signature on delivery. Tracked until arrival in your country.
Courier Delivery 3-10 yes Delivery time depends on location

International delivery

For an individual quote, please add items to your basket and select your destination. The available options will then be shown and will automatically update with any changes you make.

Service Delivery Aim
(working days) 		Guaranteed? Notes
Standard Airmail 5-15 no No tracking
Insured Priority Airmail 4-7 no Barcode tracked
Signed For Airmail 4-10 no Requires signature on delivery. Tracked until arrival in your country.
Courier Delivery 3-10 yes Delivery time depends on location and customs clearance

Quick FAQ on Delivery Methods

Frequently Asked Questions

Answers

Why is a contact number required for courier delivery?
All couriers (such as DHL, DPD, UPS, etc) require a contact telephone number to be specified when booking collection and delivery. Your number will be passed on to the courier to be used for example in case the delivery driver has problems finding your address. Your number will not be used for marketing or any other purposes.
Why can't I choose XYZ delivery? (It was available before)
Most services have strict weight and sometimes size limitations, so these options are disabled once the limit is exceeded. As an example, the maximum total weight (including packaging) for Economy delivery is currently 2kg.
In addition we disable some services that do not provide adequate compensation cover for the value of your order to protect both you and ourselves from loss and/or damage.
It is 11.30am, will I receive my parcel tomorrow?
If it is a small number of items to be delivered to a UK address, then you still have a good chance. Make sure you choose Special Delivery and that your order reaches us by 12 noon.
If you submit your order after this time, please also email us separately to inform us of the urgency. Regardless, we will try to fast track Special Delivery orders whenever possible.
Please bear in mind that we do not work over the weekend, and neither does the service. Once dispatched we cannot make any further guarantees as delivery is ultimately in the hands of the carrier. However we can try to obtain compensation on your behalf, should the service on rare occasion fail to deliver as promised.
I need my order urgently, what should I choose?
If available, please ensure that you select Special Delivery and proceed as above. If Special Delivery is not shown as available, you may need to try and place several smaller orders, paying a separate Special Delivery charge for each.
Where can I find more answers?
For more information, please visit our dedicated FAQ in our help and information section.