Frequently Asked Questions (FAQ)
Please select a topic:
Ordering FAQ
- Who can buy from you? Is there a minimum order?
- Do you offer customised products such as bespoke wedding bouquets?
- Can I call to place my order?
- How do I place an order?
- Do I need to arrange the flowers myself?
- Are your photos colour-accurate?
- Why can't I choose a particular colour to add to my basket?
- How can I make sure all items are in stock before I order?
- How do I remove an item from my shopping basket?
- I have a voucher code, how do I use it?
- How long will delivery take?
- Do I need a PayPal account to be able to order?
- Have you received my order?
- Can I get a VAT receipt?
Payment FAQ
- Can I call to place my order?
- How can I make sure all items are in stock before I order?
- I have a voucher code, how do I use it?
- Do I need a PayPal account to be able to order?
- What payment methods do you accept?
- Is online ordering safe?
- Have you received my order?
- Can I get a VAT receipt?
- Why were my card details rejected?
Delivery FAQ
Stock FAQ
- Why can't I choose a particular colour to add to my basket?
- How can I make sure all items are in stock before I order?
Product FAQ
- Are these artificial flowers/plants suitable for outdoor use?
- How do I cut a bush into individual stems?
- Could you please clarify the phrase 'sold in a set of 2' (or 6, 12, etc)?
- What are your flowers made of, are they real silk?
General FAQ
- What kind of products do you sell?
- Who can buy from you? Is there a minimum order?
- Why should I buy from GT Decorations?
- What are your flowers made of, are they real silk?
- Do you offer customised products such as bespoke wedding bouquets?
- Can I call you to discuss my requirements in more detail?
- Do I need to arrange the flowers myself?
- Are your photos colour-accurate?
- Why can't I choose a particular colour to add to my basket?
- How do I remove an item from my shopping basket?
- I have a voucher code, how do I use it?
- How long will delivery take?
- What payment methods do you accept?
- Can I get a VAT receipt?
Security FAQ and general Security Tips
- Secure site, SSL, https, encryption and what-not: What does it mean, how do I know it's there?
- Is the GT Decorations website secure?
- SPAM, Junk mail, Phishing, ...
- Prevent getting swamped with 'Junk'
- Clicking on links in 'phishing' mails and keeping your passwords secure.
- Spyware: Become a master in anti-espionage!
- Cookies: Behold the Cookie Monster! (or is it the monster cookie?)
- Buying online from an Internet cafe or other establishment with shared computers.
- Buying by Email
- Learning from mistakes
