Payment FAQ

Questions:

• Can I call to place my order?
• How can I make sure all items are in stock before I order?
• I have a voucher code, how do I use it?
• Do I need a PayPal account to be able to order?
• What payment methods do you accept?
• Is online ordering safe?
• Have you received my order?
• Can I get a VAT receipt?
• Why were my card details rejected?
• What if I have another, unanswered questions?

Answers:

Can I call to place my order?

As a matter of security unfortunately we do not offer a telephone ordering facility. 'Insider' access to credit card details has been at the heart of various large recent international credit card fraud cases, and this has prompted us to adopt an 'online only' route using card processors with advanced security and fraud prevention measures. Using our online system ensures that your card details are never revealed to unauthorised personnel, due to being transmitted fully encrypted and being handled completely without human intervention.
We can however offer various 'offline' payment methods if you experience any problems with the use of the online system, or if you or your organisation do not have a credit or debit card.

How can I make sure all items are in stock before I order?

We employ various safeguards to prevent oversale of items and do not usually allow back orders. If you add all required items to your cart and do not receive a stock warning then you can usually assume all items to be available for immediate dispatch. Conversely if you do receive a stock warning this does not necessarily mean that the item in question is out of stock, but indicates that the system is 'unsure' about the status. In these cases you are welcome to contact us to allow us to check for you.

I have a voucher code, how do I use it?

Voucher codes can be entered on the checkout page. Once you are ready to order use the 'checkout' button on the cart page. The voucher box is located on the left hand side underneath the order summary.
To add your voucher, enter its code into the corresponding box and click the 'add' button next to it. The entry is not case sensitive, so you can enter the code in UPPER, lower, or mIXeD case.
If the voucher is valid it will be applied automatically according to the terms it was issued with.
If your voucher is not valid a message will be shown on the page accordingly.
Note: Only one voucher code can be used at a time. If you want to use a different voucher code than the one added, you can click the 'remove' button and then enter a different code.
Note: Voucher codes can only be added on the checkout page as detailed above. You may find additional voucher code boxes during payment, but these are used by the respective payment processor and will not accept our voucher codes.

Do I need a PayPal account to be able to order?

No, absolutely not. Simply follow the on-screen instructions for paying without an account, or select another payment options (e.g. Google Checkout) if you experience problems with PayPal.

What payment methods do you accept?

Online payment can be made using most debit or credit cards including Visa, Mastercard, Maestro and various others. Cards are processed securely using Google Checkout or PayPal, and using the latter you can also pay using an existing PayPal account.
If you cannot make an online payment then depending on your circumstances we may also be able to offer payment by electronic bank transfer (BACS) or by direct cheque deposit.

Is online ordering safe?

We cannot make statements about other companies, but ordering online from GT Decorations is quite safe:
All payment pages are fully encrypted with SSL (Secure Socket Layer) so that your card or account information is never transmitted openly. Our card processing companies employ advanced security and fraud prevention measures to ensure the highest level of security, making this even safer than ordering by phone or paying by card in a busy restaurant.

Have you received my order?

Two (2) confirmation emails will be sent to you to acknowledge your payment and the receipt of your order. Normally these are delivered immediately after you place your order, but in some cases there can be a delay while additional checks are carried out. If there are any problems at all we will contact you as soon as humanly possible, otherwise we will simply send a further email to confirm dispatch once your order has been sent.

Can I get a VAT receipt?

Yes you certainly can. We are registered for VAT in the United Kingdom (as GT Square, no. 879 6789 24). If you require a VAT invoice, please contact us and we will include this in your package or email it to you.

Why were my card details rejected?

In general cards will be rejected if they have expired, are overdrawn, have been reported as stolen, or if an on-the-spot risk check results in your card issuer flagging the transaction as 'potentially fraudulent'.
If this happens we would generally advise trying a different card or trying to use another payment.
Please note that if you are using PayPal then cards will also be rejected if they are registered with an existing PayPal account. Similarly, using an email address that is linked to an existing PayPal account is not permitted for obvious security reasons. If you (or a family member) used to have a PayPal account using your details, you can try (asking them or) retrieving the password by using the lost password link provided. It is possible to close an unwanted PayPal account via the account profile pages.
If you are unaware of an account, you may need to make sure that your card is not being used illegally by somebody you do not know.
If you have continuing problems using the online checkout system with both PayPal and Google Checkout, please contact us.

What if I have another, unanswered questions?

Please try our other FAQs, but if you cannot find an answer anywhere, please contact us.