Payment FAQ

Questions relating to the payment process and payment options.

Questions:

Answers:

What payment methods do you accept?
We offer online payment either through PayPal or using your debit or credit card.
Depending on your cicumstances we may also be able to offer payment by electronic bank transfer (BACS) or by direct cheque deposit.
I have never purchased anything online, what is involved?
Generally you place items in a shopping cart or similar basket facility. On our site, when you have finished your shopping you can navigate to the cart page and follow through the checkout. After making sure that everything is correct, you can click 'Secure Payment' to go to PayPal for making payment.
PayPal will ask you to provide your billing and delivery details. This happens over an encrypted link meaning that your information will be kept safe.
Once you have completed the payment, you will be emailed a receipt and you then have the option to return to our site.
That is probably as simple as it gets, but if you need assitance, please contact us at any time.
For more information on staying safe when shopping online, you may also wish to read our Security FAQ.
I would prefer not to pay over the internet at all, can I use something else?
Depending on your cicumstances we may also be able to offer payment by electronic bank transfer (BACS) or by direct cheque deposit, please contact us for details.
Please remember that cheques and postal orders in particular can actually be less secure than using the internet apart from taking longer to process.
If I use PayPal, do I need to have an account or open one?
No, a PayPal account is not required. On the first PayPal checkout page that prompts for username and password, scroll down for using a credit or debit card instead. In the end you may be asked whether you would (optionally) like to open an account.
How can I know that you have received my payment?
If you pay through PayPal you should receive an email receipt very soon after you make payment (as long as the given email address is correct). If you paid using your PayPal account then you can also check your transactions by logging into that account.
How do you handle security issues related to payment details?
We do not have access to your payment information such as credit card number, bank account information or your PayPal login details.
By operating with PayPal over a secure link we avoid as much risk as possible to give you the highest possible security available.
Can I get a VAT receipt?
Yes you can. We are registered for VAT in the United Kingdom (as GT Square, no. 879 6789 24).
If you require a VAT invoice, please contact us and we will include this in your package or email it to you.
I think I have paid twice by accident, what can I do?
If you have received 2 confirmation emails and/or 2 receipts from PayPal then this is quite possible. Please contact us and we will be able to confirm whether this is the case or not. If we notice something strange we may also contact you, but it would be best for you to do it first.
We always fully refund accidental duplicate payments.
Why were my card details rejected in PayPal?
If a payment card is registered with an existing PayPal account, you are not permitted to use it other than with that account. Similarly, using an email address that is linked to an existing PayPal account is not permitted. Both of these measures reduce the risks of fraud and other criminal activities.
If you (or a family member) used to have a PayPal account using your details, you can try (asking them or) retrieving the password by using the lost password link provided.
It is possible to close an unwanted PayPal account via the account profile pages.
If you are unaware of an account, you may need to make sure that your card is not being used illegally by somebody you do not know.
If you have continued problems using the online checkout system, please get in touch as we may be able to offer you other methods of payment.
What if I have another, unanswered questions?
Please try our other FAQs, but if you cannot find an answer anywhere, please contact us.

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